1. Overview
IQBrave Solutions (Pvt) Ltd. wants you to be completely satisfied with IQBrave ERP POS. This Refund Policy outlines the circumstances under which we offer refunds for subscription fees.
2. Free Trial Period
We offer a free trial period so you can evaluate the software before committing to a subscription. No payment is required during the trial. We encourage you to thoroughly test the software during this period.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- 7-Day Money-Back Guarantee (New Subscribers): If you are a new subscriber and are not satisfied with the software within 7 days of your first paid subscription, you may request a full refund of the initial subscription payment.
- Service Outage: If IQBrave cloud services experience downtime exceeding 72 consecutive hours due to our fault, you may be eligible for a pro-rated credit for the affected period.
- Billing Error: If you were incorrectly charged, we will issue a full refund of the erroneous amount within 5 business days.
4. Non-Refundable Situations
Refunds will NOT be issued in the following circumstances:
- Requests made more than 7 days after the subscription start date
- Subscription fees for months already consumed
- Cancellations due to misuse or violation of our Terms of Service
- Failure to cancel before the renewal date
- Dissatisfaction arising from features not advertised by IQBrave
5. Cancellation Policy
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. You will retain access to the software until the end of the period for which you have already paid. No pro-rated refunds are issued for early cancellations mid-period.
6. How to Request a Refund
To request a refund, contact us within the eligible period:
📧 Email: iqbrave.edu@gmail.com
📱 WhatsApp: +94 77 313 2973
Please include your business name, registered email, and reason for the refund request. We will process eligible refunds within 5–10 business days.
7. Governing Law
This Refund Policy is governed by the laws of Sri Lanka. Any disputes arising from refund decisions shall be subject to the jurisdiction of Sri Lankan courts.
8. Changes to This Policy
IQBrave reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the revised policy.